Google Message Security Troubleshooting Guide Bedienungsanleitung PDF herunterladen (Seite 63)

Mail Flow Troubleshooting 65

Message security service error messages

If the message did come from the email security service, consult the following

table.

After Troubleshooting

After you’ve followed these steps, ask the sender to send another message to

confirm that the problem has been resolved.

Contact Support

If the problem continues after these troubleshooting steps, please contact

Support. If you are a directly supported Postini Customer, please log in to the

Postini Support Portal. Otherwise, contact your vendor, who can assist you.

Error Message Possible Causes Action to Take

550 mailbox unavailable

552 storage allocation exceeded

553 mailbox name not allowed

554 transaction failed

571 spam source blocked

Connection Manager Set Up A Pass Through. See Pass Throughs:

Preventing Attack Blocking.

550 no such user

Non-Account

Bouncing

Add the recipient’s email address in the

Administration Console. See Add / Delete /

Move Users.

571 message refused

Blatant Spam

Blocking

If this is valid mail, add the sender as an

Approved Sender in the Administration

Console. See Editing Approved / Blocked

Senders for Organizations.

582 This message violates our

email policy

Content Manager Check your Content Manager filters. See

Create or Edit a Content Manager Filter.

582 The file attached violates

our email policy

Attachment Manager Check Attachment Manager settings. See

Create / Edit Attachment Manager Filters.

582 (Custom error message)

Attachment Manager

or Connection

Manager

This is a custom message, set by an

administrator using either Attachment

Manager or Connection manager. Check both

to see what rules are being triggered. See

Create / Edit Attachment Manager Filters and

Create or Edit a Content Manager Filter.

571 Virus Blocked

Virus Blocking The sender’s mail server is infected. Ask the

sender to run antivirus diagnostics.

451 STARTTLS is required for this

sender

TLS Change your TLS settings to accept mail from

the sender. See Set Up Inbound TLS.

If you do not want to change your TLS

settings, ask the sender to install TLS on their

mail server.

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