Google Search Appliance User Experience Guide Bedienungsanleitung Seite 1

1 Google Search Appliance User Experience Guide August 2014 © 2014 Google

10 Chapter 3 Using Enrichment Features Overview Several Google Search Appliance enrichment features enable you to customize search results and enha

11 results cause designated documents to always appear on the results pages for specific keyword searches. From version 7.0, User Results replace

12 Snippet generation: A snippet is a small section of text in a search result. In some cases, you might see search results where snippets have not

13 collection that contains only profile information. Data sources for this collection can include Microsoft SharePoint, LDAP, or any other profile

14 Key considerations When planning your user experience, it is important to note which features will work in combination together and which fea

15 Dynamic results clusters ● Does not work when dynamic navigation is enabled in GSA default front ends. Customization is required to work togeth

16 Chapter 4 Using Collections and Front Ends to Manage the User Experience Overview Collections are used to create logical groupings of content wi

17 Chapter 5 Public versus Secure Search User Experience Overview The search experience can vary greatly depending on how the search results are be

18 Parameter Value Description access s Search only secure content a Search all content, both public and secure The following example shows a se

19 Dynamic navigation We verify 30K documents for public searches (for the purpose of creating the facets) Works for secure searches as of release

2 User Experience Guide This paper is a guide to creating the Google Search Appliance user experience. The success of your deployment depends n

20 Chapter 6 Using Reports to Enhance the User Experience Overview You can significantly improve the ROI (Return On Investment) of your search dep

21 Report type Description Search Report The search report contains the following information: ● The number of searches per day ● The average n

22 Search reports Search reports remain available for one year from the creation date. You can create up to 500 reports across all collections. S

23 Based on these observations, there are two immediate actions that you might take to increase user effectiveness: ● Activate query expansion

24 solution to provide analytical insight into the user search experience. In many cases, integration with a third-party analytical solution requir

25 Chapter 7 User Feedback Overview Users are conditioned to have a great search experience with continuous innovation on Google.com. By using the

26 Search satisfaction survey 1. What is your role? Engineering Finance Human Resources Sales Marketing Research Other <customer to fill in>

27 Sufficient Unacceptable 8. Which content sources would you like to see indexed (added to the search results)? _______________________________

28 Summary This guide provides detailed guidance on the factors to consider when creating the user experience with the Google Search Appliance. A

29 Appendix More Information Technical solutions for common challenges This appendix presents some technical solutions for common challenges in th

3 Contents About this document Chapter 1 Presentation Methods Overview Google Search Appliance presentation layer Application presentation layer

30 How can I see the XML that the Google Search Appliance is sending back before it gets transformed? ● For results, remove the proxystylesheet p

31 How can I increase the relevancy, in the search results, of more recent documents? ● Create a result biasing policy, which increases the rele

4 Chapter 1 Presentation Methods Overview Sending a search query to the Google Search Appliance (GSA) returns results in raw XML. To make this XML

5 Limitations and Disadvantages However, there are some limitations to using the GSA presentation layer: most notably that highly sophisticated, in

6 ● Security can be managed at the application level by allowing the application to determine the collections and front ends a user is able to see

7 Chapter 2 Understanding and Using Front Ends Overview The Google Search Appliance feature that enables you to create different search experience

8 The client query parameter controls which front end is used in serving search results. The following table provides details about client. Param

9 proxystylesheet versus client parameters The following diagram shows the factors that each parameter controls. For more information about fr