Google PRINCIPLES OF MOBILE SITE DESIGN: DELIGHT USERS AN Bedienungsanleitung Seite 15

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7. IMPLEMENT FILTERS
TO IMPROVE SITE
SEARCH USABILITY
Participants relied on lters to narrow down search
results, and actually abandoned sites that couldn’t
reduce volume. However, you also need to ensure users
don’t lter themselves into a box - one car dealer site
allowed participants to specify congurations that
didn’t actually exist. Help users avoid problems by letting
them know how many results will be returned with
a particular lter applied.
Key Takeaway
Oer lters to help users get what they
need from search, but make sure users
can’t lter a search to return zero results.
Example from Macy’s Mobile Site.
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