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Change Management Guide 23
Phase 1: Core IT
Profile your user community | How to
Start a map of your user community and capture information about each
group—a description, its location, level of impact by the change, language
needs, and total number of users. A sample mapping looks like this:
User group
Impact of
change
Tactics Other info
Executives High Steering committee meetings
Executive summary
One-on-one training/coaching
Printable user guides
Number of users: 20
Location: Headquarters
Language: English
Administrative/
Personal assistants
High Targeted email messages
Classroom training
Webinars
Online documentation
Printable user guides
Number of users: 50
Locations: Headquarters,
field o
ffices
Languages: English, Spanish
IT administrators High Project meetings
One-on-one coaching
Hands-on practice
Online documentation
Number of users: 3
Location: Headquarters
Language: English
Help desk/IT support team High Classroom training
Webinars
Online documentation
Number of users: 25
Location: Headquarters
Language: English
Mobile users Average eLearning
Videos
Webinars
Online documentation
Number of users: 200
Locations: Headquarters,
field o
ffices
Language: English
Average users
Traditional knowledge workers
who use mail and calendar
regularly
Average eLearning
Videos
Webinars
Online documentation
Email
Google sites
Office hours
Number of users: 500
Location: Headquarters
Languages: English, Spanish
Deskless users
Mail and calendar use is
limi
ted; often use a
shared
workstation
Average Printable user guides
eLearning
Videos
Recorded webinars
Brown bag sessions
Number of users: 3000
Locations: Headquarters,
field o
ffices
Languages: English, Spanish
Disabled users
Accessibility needs vary by user
High One-on-one training/coaching
Specialized documentation
Assistive technologies, e.g.,
screen reader or magnifier
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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