Google Apps for Work Bedienungsanleitung PDF herunterladen (Seite 72)

Phase 3: Global Go-Live

Send a user readiness survey

Time frame: Week 10

What and why: How can you tell how well users are prepared for the

ansition? Use a survey to gauge the effectiveness of your change

management efforts.

The result: You have feedback from your user community that you

can use to adjust your Go-

Live strategy for maximum effectiveness.

Survey results automatically generated from the User Readiness Survey

template.

“We sent a user readiness survey to

understand the concerns of our users. In

our case, people wanted to understand

how their data would be moved over.

They were afraid they would be lost

without their data. To address this

concern, we developed communications

around data migration.

In one message, one of our senior

leaders made an analogy to a suitcase:

‘You only have one suitcase, so only

bring what you need. You’ll also still

have access to the old stuff. If you

missed things, we’ll help you bring that

data over.”

—Dana Murphy, Director of OTD

Technology, Equity Residential

Equity Residential is a real estate services

company based in the United States. It has

4,700 Google Apps users.

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Google Apps for Work Bedienungsanleitung Seite 72