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Change Management Guide 35
Phase 1: Core IT
Complete the communications plan | How to (continued)
Message and Details Date
Email 3: Switch reminder with preparation
Reminder with steps to take to prepare for migration.
Audience: All users being migr
ated in that phase
2 days before users are
mi
grated
Email 4: Final switch reminder
Final reminder about account migration. I
ncludes instructions to print
documentation.
Audience: All users (send each
phase to all users being migrated in that phase)
1 day before users are
mi
grated
Email 5: Welcome message for migrated users
Welcomes the user to his or her new Google Apps account. Includes information
abou
t what to do first and where to get help.
Audience: All users (send each
phase to all users being migrated in that phase)
Day users are migrated
Tips and tricks messages
A weekly email highlighting a new tip or trick related to Google Apps.
Audience: All users
Weekly, starting 1 week
after migr
ation continuing
for at least 6 weeks after
Go-Live
New user welcome message
Welcomes new employees to their Google Apps accounts
. Intended for users
who did not migrate from another email/calendar platform.
Audience: New employees
Ongoing
Resources
• Google Apps communica
tions templates Use our email, intranet
posting, and poster templates to k
eep users informed about your
organization’s switch to Google Apps. Simply copy a template,
customize it, and distribute it to your users.
• Google Apps tips and tricks Use our ready-made tips to help your
users discover advanced features. You can use our tips out of the
bo
x, or customize them with your own branding. You can also create
tips o
f your own.
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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