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Phase 2: Early Adopter
64
Complete training materials for users | How to
You’ll be delivering some courses for the first time, so make sure the
course materials are ready to go.
Remember, you don’t have to start from scratch. You’ll find great
r
esources in the user learning center on the Google Apps Docu
mentation
& Support site, or you can work with a Google for Work Partner.
Courses typically delivered for the first time to Early Adopters:
Course Description Resources
Google Apps for
Admini
strative
Assistants
Advanced tasks in Gmail and
Calendar in
cluding:
• Setting up and managing
delegated Gmail and
Calendar
Training
resources for
administrative
assistants
Google Apps for
the He
lp Desk
How to resolve common issues:
• Basic troubleshooting
• Working with Google Support
Google
troubleshooting
resources
Google Apps for
Ex
ecutives
Critical tasks such as:
• Setting up Gmail and
Calendar delegat
ion
• Accessing Google Apps on
a mobile device
Resources for
mobile users
Calendar tips from the Google Apps Documentation & Support site.
“It was really important to us that we
included a breadth of people and
scenarios in our early Google trial.
This really helped shape our delivery.
We involved people whom we knew
were at the boundaries of their
online abilities.
After the Go-Live, every user could read
or write an email within an hour of
their conversion. The lesson for us was:
You don’t just want to include the best
cases, you also want to have a sample
of edge cases.”
—Peter Herrmann, Solution
Architect, Mortgage Choice
Mortgage Choice is a financial services
company based in Australia. It has 2,200
Google Apps users.
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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